Client texting for FreshBooks businesses
Client relationships do not end when an invoice is sent. Notify Customers connects FreshBooks client contacts to a practical customer-texting workflow for promotions, updates, repeat-business outreach, and direct conversations when a client replies.
Use the integration to send SMS and MMS campaigns, schedule messages ahead of time, personalize customer outreach, manage opt-outs, and continue conversations one on one. FreshBooks remains your accounting and client-management system; Notify Customers gives your team a focused place to use those client relationships for campaigns and customer communication.
Use client contacts for thoughtful outreach
For many service businesses, the next opportunity comes from a client who already knows the work. A useful campaign can announce a new service, invite clients back at a seasonal moment, or share an offer that is relevant to the relationship.
Common campaign uses include:
- a seasonal service announcement
- a returning-client offer
- news about availability or a new service
- a request for feedback after a project
- an invitation to reply with a question or booking interest
This is customer outreach, not accounting automation. Notify Customers does not use FreshBooks invoice or payment events to send messages. Keeping that boundary clear helps your team choose the right tool for each job.
Make it easy to reply to clients
When a client responds to a campaign, Notify Customers supports one-on-one messaging so your team can follow up directly. That matters for businesses where a quick, personal response can turn a promotion or update into the next conversation.
For more service-business uses, review SMS marketing for contractors and SMS marketing for home services. The business texting service page explains how campaign sends and individual customer replies can work together.
A focused client-marketing workflow
Notify Customers is a fit for FreshBooks businesses that want to make more of their existing client relationships without adding a large marketing suite. Sync the client list, send a well-timed campaign, schedule outreach for later, and keep client replies in one place.
Review pricing for current campaign costs, or use the SMS marketing examples guide to prepare your first customer message.